Refund policy

Return and Refund Policy

Memento online store offers a 10 days return and refund policy from purchasing date on non-personalized products such as led bases and cut-engrave wood and acrylic products. If the purchaser decides to return the product, the order needs to be returned and to arrive at our return address within 10 days.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved based on Returns conditions, then your refund will be processed, and a credit (excluding the shipping costs) will automatically be applied to your credit card or original method of payment within 15 business days.

There are certain situations where only partial refunds are granted:

Any item that is returned and not in its original condition, damaged, or missing parts for reasons not due to our error is not eligible for a refund.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@memento.com.cy.

Sale items

Only regular-priced items may be refunded; sale items and promotional items (discounts, giveaways, etc.) cannot be refunded.

Shipping

If you return the order, the initial shipping costs will be deducted from your refund even on a free shipping offer.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item, you should consider using a traceable shipping service. We don’t guarantee that we will receive your returned item. If the item is lost during the shipping process, we do not take responsibility and will not grant a refund or a replacement.

Cancellations

After the order has been placed, it is immediately sent to our shop for preparation and shipping. Orders that have been prepared and ready for shipping cannot be cancelled and will not be refunded.

Non-delivery or wrong address information provided

* We are not responsible for reshipment if you provided us with an incorrect or incomplete address.

Customs, Duties & Taxes

The buyer is the importer of product in their own country and must therefore comply with all laws and regulations of the destination country. Orders may be subject to import taxes, customs duties, and fees charged by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are imposed once a shipment reaches the buyer's country. Additional charges for customs clearance must be fulfilled by the buyer; Memento has no control over these charges, nor can Memento predict what they may be. Memento is therefore not responsible for these charges.

Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.